5800 Jonesboro Road
Morrow, GA 30260
678.364.3700
www.GeorgiaArchives.org
David W. Carmicheal, Director
 
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Office of Secretary of State
Department of Archives and History


Introduction

The records of Georgia's state government are a vital source of information for Georgia's public officials and its citizens. Georgia's state agencies annually spend millions of dollars to create, transmit, and store these public records, yet insufficient attention can be paid to the effective management of them. The increased use of information technology to create, store, access, and disseminate information has not necessarily resulted in increased attention to the preservation of the public record or the increased complexity of records management in the information age. Agencies should evaluate how they view the role of records management in their respective departments and consider the legal consequences of failing to so.

The role of records and information management in an agency's litigation has been viewed in the past as one of tiresome records inventorying and burdensome records retrieval assignments. This is no longer the case. Records and information has now become a significant component in an agency's litigation management policy. Agencies are slowly coming to realize that proper records and records and information management programs can be an effective mechanism in avoiding litigation as well as a cost saving mechanism for current or pending litigation. However, failure to maintain records and information management procedures can also result in legal repercussions. An agency's failure to produce records or documents subpoenaed during litigation, either by destruction when not authorized by a records retention procedure or because of a deficient records inventory, may lead to judicial penalties and adverse publicity.

The impact that the rapid growth of technology is having on records and information management must be addressed. Technology is changing more quickly than the law, and agencies must be careful in selecting and utilizing these new technologies. Records that are created, managed, and stored electronically bring a new set of legal questions that must be addressed by Georgia's state agencies.

Department of Archives and History's Duties and Responsibilities

The Department of Archives and History (the "Department") has three main responsibilities in the statewide records and information management program. First the Department is responsible for developing procedures and issuing rules and regulations establishing standards for efficient and economical records and information management. Second; the Department is charged with assisting state agencies and local governments in implementing records and information management programs through consultative services, conducting surveys, and providing training programs for records management officers. Finally, the Department operates the State Records Center and other centers for the economic storage of public records.

The Departments role in records storage may need to be clarified. Georgia law states that title to records transferred to the Georgia Archives is vested in the Georgia Archives not in the transferring agency. However, when agency records are transferred to the State Records Center, title remains with the creating agency.

State Records Committee

The State Records Committee is composed of the Governor, the Secretary of State, an appointee of the Governor who is not the Attorney General, and the State Auditor, or their designated representatives. The State Records Committee's primary function is to review retention schedules submitted by agency heads. A retention schedule shall have the force and effect of law only when it has been approved by the State Records Committee.

The statewide records management procedure is as follows; the Department of Archives and History develops and issues rules and regulations for the efficient and economical management and disposition of state records. The records management officer of each agency establishes records management programs pursuant to these rules and regulations. The records management officer, with the assistance of the Department and the approval of the Agency head submits a recommended retention schedule for each record series in its1 custody to the State Records Committee through the Department. The agency head has complete and direct supervisory control over all actions of the agency records management officer. The agency head is responsible for retention schedules proposed by his or her agency and submitted to the State Records Committee. The State Records Committee reviews the retention schedules and will approve, disapprove, amend, or modify these submitted schedules.

Legal Responsibility in Maintaining Proper Records Management Programs

The Georgia Records Act, Article 5 Chapter 18 Title 50, was created by the Georgia General Assembly to establish a statewide records management system. O.C.G.A. 50-18-94 lists an agency's legal responsibility in maintaining their records and creating retention schedules. O.C.G.A 5O-18-94(1) states that it is the duty of each agency to "cause to be made and preserved records containing adequate and proper documentation of the organization" and to 'furnish the information necessary to protect the legal and financial rights of the government and of persons directly affected by the agency's activities. The statute also requires each agency to "sign submit to the Department, in accordance with the rules and regulations of the department, a recommended retention schedule for each record series in its custody." It is an agency's legal responsibility to properly maintain their records and to submit to the Department correct and timely retention schedules for the maintenance of their records. Correct and complete retention schedules are a vital component to a solid records management program. Agencies should submit complete and correct schedule applications to the Department. State agencies possess the sole legal responsibility for submitting correct record retention schedule applications. Failure to create and submit correct records retention schedules to the Department is a violation of the Georgia Records law.

O.C.G.A. 50-18-94(7) requires that agencies designate an agency records management officer. The officer's primary responsibility is to establish a records management program pursuant to the rules and regulations of the Department for the efficient and economical management and disposition of state records. In a 1975 Attorney General opinion, it was opinioned that the agency director has direct supervisory control over his or her agency records management officer, and, subject to the approval of the State Records Committee, direct control over his records management program. The agency head is, in effect, legally responsible for all retention schedule applications proposed by his or her agency records management officer and the agency's records management program.

It is the agency director's duty and responsibility to set standards for his/her department's records management program. The agency director should make records management a part of the agency administrative program. This will improve efficiency and productivity for the agency, as well as become an effective money saving initiative. 

Legal Responsibilities in Records Retention and Litigation

The legal reasons for a strong record management and records retention programs are statutory compliance, litigation requirements, and information management and retrieval. First, O.C.G.A. 50-18-94 requires agencies to create and maintain efficient records management and to submit to the Department of Archives and History complete and correct records retention schedule applications. To ensure compliance with this statute, the General Assembly created legal penalties to guarantee that proper records retention schedules are maintained.

Georgia law requires that all records created or received in the performance of public duty can only be destroyed through the operation of an approved retention schedule. The statute further declares that if records are destroyed by any person in a manner not authorized by an applicable retention schedule, he or she is guilty of a misdemeanor.

Over the past few years, records management has become a vital resource in today's document intensive litigation. With the changes in and the relaxation of pretrial discovery rules, records are frequently subpoenaed during litigation and used by the opposing party. In defending against litigation, often the single largest budget item is records management. Paying state employees to sort, number, copy, and analyze thousands of documents, day after day, eight hours a day is both extremely costly and time consuming. A well-designed and maintained records management program is no longer a luxury but an indispensable component of an agency's litigation team and budget.

For many years some attorneys may have advised agencies to maintain their legal records permanently or indefinitely. They argued that these records may prove to be valuable in case of future litigation. However, with the recent trend in document intensive lawsuits, these same attorneys would probably recommend destruction of records, which no longer must be maintained for legal or other purposes. In fact a lawsuit may be jeopardized because parties failed to lawfully purge their records of unnecessary documents under an established records retention program. Maintaining a systematic records retention program is a vital element in both defending against pending legal action and shielding the agency from future litigation.

If a lawsuit is initiated against an agency, a sound records management program can serve to reduce costs by maximizing the efficiency of the document retrieval process. Minimizing the number of documents stored through proper records retention schedules saves a great deal of time and money. Even under the best of circumstances, identifying and collecting large numbers of documents for litigation will be expensive and burdensome; any inefficiencies simply add more expense. It is intuitive that with the current downsizing of agencies' budgets, cost saving initiatives such as a well-maintained records management program should be a high priority.

When an agency finds itself in court, records management has become a major factor in the agency’s litigation due to the growing trend of document intensive litigation. A prime example of the this trend is the enactment of Federal Rule of Civil procedure 26, approved on December 1, 1993, by the Supreme Court of the United States. This new rule imposes fundamental requirements on litigation in the federal courts, The Rule specifies that each party shall provide to the other, without waiting for discovery requests, a description of all records that are relevant to disputed facts.

Previously, the requesting party had to request information identifying relevant records, and sometimes subpoena the opposing party to comply. Rule 26 now eliminates these procedures. Each party has an affirmative duty to identify all relevant records and make this information available to the other party. It has been held that the absence of a records management program is no defense for failing to produce a requested document within 85 days. Agencies must not only create and maintain proper records management, the agencies must also have the ability to retrieve this information in a relatively short time. This will place a huge burden on an agency's records inventory and retrieval capabilities. Agencies must be prepared for litigation occurring any time and therefore must continually improve their records inventory and retrieval proficiency.

Access to Agency Records

An agency's ability to access and retrieve its own information is a major indicator in determining the efficiency of that agency. Moreover, the public views its ability to have access to public records as one of its most fundamental rights. It is now recognized that with the arrival of computer-generated records and the ever-growing process of putting public records on-line, there will be more requests for information. The rapid emergence of computer and communications technologies during the past two decades has dramatically enhanced the ability to create, manipulate, and disseminate information. Ironically, these same technologies also threaten to diminish public access to government information.

If an agency has problems accessing and retrieving information now, it will become more difficult to handle an increased public demand for access to public records. Agencies must designate improving their records inventory and records retrieval capabilities as a high priority. Advancements in this area will not only enhance their work productivity but it will also improve their service to the public.

Georgia's Open Records Act affords any person the right to inspect and copy any nonexempt public record. This undisputed right to the public can often place a burden on an agency's record management system. An agency must be physically able to provide records requested by the in a timely fashion. Service to the public should be an agency's highest priority. Records management can be utilized to better serve the public, thus improving an agencies' public image. With the explosion of computer and communications technologies, there is likely to be even greater demand for access to agency records. In Florida, the Legislature has authorized state and local agencies to provide access to public records by remote electronic means. The Georgia Net Authority was established to allow state agencies to make public records and data available in an electronic format. It is imperative that agencies be prepared for this heightened demand for access to governmental records. If an agency is having trouble with records management program now, it will be difficult to convert to new technologies. Agencies must have in place a strong records management system so they will be equipped for the future surge of Georgia's citizens demanding immediate access to public records.

Legal Consequences for Failing to Possess Adequate Records Retention Schedules

In addressing the potential legal consequences of an inadequate records retention program, it must be first stated that no court has specifically rejected a records retention period properly established by a state agency, company or organization. However, courts have imposed penalties to parties who destroyed records when no records retention program actually existed, when records were destroyed while litigation was in progress or when records were clearly destroyed as a part of a systematic scheme to obstruct justice.

Courts will generally not impose their view on what constitutes an appropriate record retention period. Instead, courts generally focus on the reasonableness of the records destruction decision, based-upon the particular facts of the case. Courts will direct their attention on the records retention periods chosen, the motives to destroy these particular records, and the existence of legitimate records retention programs. Parties that create reasonable records management programs and establish reasonable records retention periods demonstrate good faith. On the other hand1 parties that destroy records outside this context may face a series of judicial penalties.

The first potential consequence of an improper records retention program is obstruction of justice. In general, obstruction of justice occurs when a person or organization deliberately destroys documents when litigation is pending, imminent or foreseeable. The major issue related to obstruction of justice is whether the particular proceeding was foreseeable or not. The wise action for an agency is to stop the destruction of records at the slightest hint of litigation. Moreover, even if the destruction of documents does not, in fact, obstruct the proceeding, an agency may still be held liable for obstruction of justice by merely performing the acts of destruction alone.

A court can also hold an individual or organization in contempt for disobeying a court order, including a subpoena to produce records. Contempt of court is committed whenever a court or administrative tribunal orders documents produced and the party defies that order by failing to produce them or deliberately destroys the requested documents. If an adverse party subpoena's agency records, and the records are not furnished for whatever reason, the agency may be held in contempt of court.

An other consequence of a poor records management program is that certain adverse presumptions or inferences may arise in litigation against the agency when relevant records have been destroyed or cannot be found. This adverse inference toward the non-complying party can allow the court to find that the destroyed or missing records were unfavorable evidence to the spoliator even if the evidence is not harmful to the party. When evidence is willfully destroyed, the court may view the evidence presented unfavorably to the wrongdoer. This adverse inference can then be rebutted by demonstrating that the destruction of records was performed under a retention program without any intent to destroy potential evidence. For example in Vick v. Texas Employment Commission, the plaintiff argued that this state agency improperly destroyed relevant records and requested the court to apply the adverse inference rule against the defendant. The court denied this claim, stating that "the records were destroyed pursuant to Commission regulations governing disposal of inactive records... There was indication here that the records were destroyed under routine procedures without bad faith and well in advance of Vick's service of interrogatories."

If an organization fails to produce documents under a discovery order without a satisfactory explanation, the court an subject it to sanctions and/or contempt of court. Rule 37 of the Federal Rules of Civil Procedure lists sanctions that can be issued against the offending party. See also O.C.G.A. 9-11-37. This list includes the paying of reasonable legal expenses incurred by the other party, which includes their attorney's fees. In Caducci vs. Piper Aircraft Corporation, the court penalized Piper Aircraft because it selectively destroyed relevant documents prior to and during pending litigation. The judge prohibited Piper from introducing any evidence in support of their defense, issued a directed verdict in favor of Caducci, and imposed a judgment of ten million dollars against Piper.

Legal Liability in Records Management

Up to now each negative consequence connected with improper records management programs has focused upon agency. However, agency personnel who either improperly destroy documentation or fail to implement reasonable records retention schedules may face legal consequences as well. All state employees who create and process public records should be aware of the legal responsibilities associated with their employment.

Legal liability recognizes an obligation of an individual under the law and the failure of the individual to meet that obligation. However, in discussing a state employee's legal liabilities, the doctrines of respondent superior and governmental immunity must first be addressed. Under the doctrine of respondent superior, the employer may also be responsible for the negligent acts of the employees performed within the scope of their employment. Actions performed by the employees within the scope of employment are considered acts of the employer.

However, there are exceptions to this doctrine which allow individuals to be subject to legal liability. For instance, if a subpoena is received covering certain records, and an employee destroys these records, the employee may be held personally liable for violating the court order because the employee acted outside the scope of employment in a manner not authorized by the approved records retention program. Arguably, since the employee's actions were deemed to be outside the scope of the employer the actions cannot be considered acts of the employer, therefore potentially making the employee liable for those actions.

The doctrine of governmental immunity can also protect state employees from personal liability. In 1901, the Georgia Supreme Court ruled that where public officials "acting within the scope of their duties and exercising a discretionary power, the courts are not warranted in interfering, unless fraud or corruption is shown, or the power of discretion is being manifestly abused to the oppression of the citizens. The Georgia Tort Claims Act gives a state employee immunity from suit and tort liability for conduct performed within the scope of the employee’s official duties. O.C.G.A. 50-21-25. Further, the General Assembly has expressed its intent that persons complying with the State Records Management Act not be held personally liable for their actions. O.C.G.A. 50-1R-102(d).

Legal Acceptance of Microfilm and Electronic Records

Archival and records management programs were initially developed to handle paper records. Although microfilm has become a legal and accepted storage medium, the use of electronic, magnetic, and optical storage media creates significant new problems for records management programs. These new developments in information technology pose unprecedented opportunities and challenges. The creation, transmission, retrieval, and storage of information in electronic media is altering the nature of records management, and will bring even more significant changes in the future. The use of new technology requires careful scrutiny by state agencies so that Georgia can preserve its documentary records.

The first step in the technological evolution of records management was the legal community's acceptance of microfilm in the courtroom. Most states, including Georgia, have adopted he Uniform Photographic Copies of Business and Public Records as Evidence Act ("UPA"). The UPA essentially provides that where any business or governmental entity, in the regular course of business has kept or recorded any document of any act, transaction, or event,and in the regular course of business has recorded, copied, or reproduced by any photographic or microfilm process that accurately reproduces a durable medium so to produce the original, the original may be destroyed in the regular course of business unless its preservation is required by law.

Besides allowing the destruction of original documents after microfilming, the UPA further permits the reproduction of micrographic images to be introduced as evidence in lieu of the original in any court. To ensure that proper microfilming standards would be used in copying original documents, O.C.G.A. 50-16-120 authorizes the State Records Committee to establish microform standards applicable to state agencies and local governments. The State Records Committee adopted the Micrographic Standards, which states that all microfilm copies produced in accordance with these standards are faithful and accurate reproductions of the original writing or document. A resolution was introduced and adopted by the State Records Committee that restates the policy that all state agencies, local governments and courts may destroy all paper records which have been microfilmed in accordance with the Micrographic Standards.

The acceptance of microfilm as a legally acceptable replacement for an original document is a building block for the acceptance of electronic records. Electronic records or "electronic imaging systems" scan an image, convert the image into electronic form, store the image on optical disc, and rapidly retrieve the image. Many people have expressed concern related to the legality of records maintained using this technology, specifically the admissibility of electronic records as evidence.

The legal system has yet to confront the issue of electronic records as evidence and may not for several years. However, the UPA may be applicable to electronic imaging technology. Though the UPA does not specifically mention electronic imaging, the UPA does state that a copy must "accurately reproduce the original document. Therefore, since electronic images can, in fact, accurately reproduce the original document, they may qualify as an "other process" recognized by the existing UPA.

Georgia was one of the first states to modify its laws of evidence to specifically address electronic images and optical disk. In 1993, the General Assembly amended O.C.G.A 24-5-26 to read that "any photostatic, microphotographic, photographic, or optical image reproduction of any original writing. ." shall be admissible as evidence. Electronic images stored on optical disk will be treated as a duplicate record, just like any microfilm record, in court and will have the same force and effect as the original.

Storage Problems With Electronic Media

One of the most intriguing questions connected with the increased use of electronic media in records management is its future storage capability. Electronic media, such as magnetic tape and Compact Disk Read Only Memory (CD-ROM), is not permanent and has a limited shelf life. Agencies which use these systems must be aware that future retrieval of this information may be difficult. For example, under controlled environmental conditions1magnetic tape has an average shelf life of seven (7) years before the loss of data. Since many governmental records must be kept for long periods of time or permanently, the Archives may not be able accept any form of electronic record for permanent retention, including computer disks, tapes, and optical disks.

The rapid obsolescence of software creates problems in only a matter of a few years. Due to the continuing evolution of hardware and software, no current electronic storage media or format is expected to be sufficient to ensure permanent record retrieval. Since computer hardware and software are constantly becoming obsolete in a very short period of time, electronic records retrieval may be an impossible task after a period of ten years or less. The rapidity of changes in hardware and software would require two possible solutions. One is to continue copying archival records onto new formats capable of being processed by future hardware and software. The second would be to retain and keep up the maintenance of each type of machine used in records management. Both solutions would be a difficult if not impossible task. Therefore, agencies can still use electronic records to manage information more effectively, but agencies should not yet use the technology to replace paper or microfilm records for storage purposes.

Legal Implications of a Record Created in an Electronic Medium

The widespread use of information technology in records management, including electronic mail, electronic data interchange1 and electronic imaging systems, is making it more difficult to determine exactly what is a "record." Agencies must realize that when they are creating their records management programs, all records, not just paper and microfilm records, should be included. Agencies must develop sound records retention policies for computer generated materials to ensure systematic implementation and to preclude a judicial finding of improper destruction of records.

The traditional definition of what constitutes a "record" focuses merely on the fact that the information has been recorded. Since all electronic mail and computer based information is electronically recorded, these communications may be deemed to be a "record1tunder this traditional definition. This result creates problems when applied to modern information technology systems because some agencies may be treating computer generated data as non-records while the law and the courts may treat them as records.

Some courts in other jurisdictions have established a distinction in defining types of records. These courts have distinguished "official" records and "unofficial records." The judiciary may give greater credibility to "official records" as opposed to "unofficial records." Official records reflect the intent of the party to establish the official position of the agency and to record agency business. Unofficial records merely represent recorded information without any particular intent on the part of the author. The judiciary has allowed for the destruction of unofficial records even though not done under a records retention policy. It is up to the legislature and the courts however, and not agencies determine what is an official or an unofficial record. Therefore, agencies should treat all records created in an electronic format as if they are "official" records.

The Federal Records Act, governing the "creation1 management and disposal of federal records, defines "public record" as:

"all books, papers, maps, photographs, machine readable materials, or other documentary materials, regardless of physical form or characteristics, made or received by an agency Of the United States under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency."

Georgia has followed the Federal statute and revised its open records statute. The General Assembly amended the definition of public record to include "all documents, papers, letters, maps, photographs computer based or generated information, or similar material prepared and maintained or received in the course of the operation of a public office or agency. These inclusive definitions of a public record demand agencies to treat their computer generated records as public records even though they may be only machine-readable.

Electronic mail and electronic data interchange (EDI) are the two most discussed and litigated applications in discussing when a communication is deemed a public record. Understanding how to manage these two applications will give agencies guidance in managing all of their electronically formatted information.

In discussing electronic mail, it must be first stated that there is no universally agreed upon definition. In 1988, a definition was adopted by the Electronic Mail Association which states that: electronic mail is the generic name for non-interactive communication of text, data, image or voice messages between a sender and designated recipients by systems utilizing telecommunications links. The phenomenal growth of this communication technology is unprecedented, and along with the growth has come litigation.

To date, the seminal case in defining whether electronic mail is or is not a public record under federal law is Armstrong V. Executive Office of the President. This case centered on whether the Executive Office of the President's electronic communications system and backup tapes were federal or presidential records. On January 19,1989, the day before President Reagan relinquished the presidency to George Bush, the National Security Archive filed a Freedom of Information Act request for the materials stored in the electronic mail system from the time of inception to the date of the request. Within the Executive Office, individual employees were empowered to decide whether the materials they created were federal records or not. There were no written guidelines to assist these employees in making their decisions. Employees were using their own discretion in destroying records.

The court concluded that since the Executive Office of the President did not prepare a written procedure related to the destruction of records in the electronic mail system1 these records must initially be considered federal records because they were prepared in the conduct of federal business. The court further decided that since no approved retention procedure existed to distinguish which records were federal records and which were not, none of the electronic mail records could be destroyed under the prevailing procedure. Therefore, following this decision, federal courts will likely view electronic mail records as records under the Federal Records Act and apply the same standards of preservation, including a records retention policy.

Even though the Federal Records Act does not apply to state government this decision may affect state agencies. Most states including Georgia have enacted comparable state laws that include electronic records within the definition of public records. Formal records management policies should be established for electronic mail records, and, when necessary, records retention procedures approved by the Georgia Archives.

The emergence of electronic records in Georgia's government pose a critical challenge to state agencies' records management programs. To meet this challenge, state agencies should cooperate with the Department of Archives and History to develop a state electronic information policy that includes provisions for the retention of electronic records. Meeting these challenges will allow agencies to be more efficient and productive, thus providing better service to Georgia’s citizens.

Conclusion

State agencies can capitalize on the benefits that sound records management programs can offer to their respective departments. With reductions in budgets and department personnel, state agencies must utilize every resource at their disposal to operate at optimum efficiency and productivity levels. Records management programs can assist state agencies in achieving its purpose of creating better government service at less cost to Georgia’s taxpayers.

Moreover, agencies must also understand that they have a legal responsibility to create and maintain proper records management programs. Besides the statutory responsibility maintaining suitable records management programs will facilitate agencies in avoiding or conducting litigation. Furthermore, agencies cannot risk the legal repercussions that may result from the inability to locate subpoenaed documents due to poor records management programs.

Finally, Georgia's government is undergoing a radical transformation with the escalating use of electronic media in its information management. This increased use of electronic media in state agencies’ records management programs should be exercised with caution. Agencies should address the legal implications that are associated with the use of electronic records before any new technology is initiated. If an agency fails to address these issues, they may be jeopardizing the future development of Georgia's information Systems.

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